Age restrictions and verification
Wazbee requires all players to be at least 18 years old. You must confirm your age during registration. The operator may carry out additional checks during your account based on local requirements.
Verifying your identity is part of the sign-up process. This ensures that only eligible people can play.
Tools to control your play
To use these options, contact Wazbee customer support.
- Deposit limits: Set a daily, weekly or monthly amount you can deposit
- Cool-off periods: Pause your account for a set period
- Self-exclusion: Lock your account permanently
- Account closure: Permanently end your account
Spot problematic play
Problematic play can take various forms. If you notice you're playing or spending more than you intend, or if play is affecting other areas of your life, you should seek help.
Warning signs are: frequent play, increasing stakes, attempts to make up losses, or hiding play from family and friends.
Find help and support
These organisations offer help regardless of which operator you play with. Contact them directly for information about their services and availability in your region.
- GamCare: Offers counselling, support and self-help tools
- Gamblers Anonymous: Self-help groups and community support
- GambleAware: Information and resources for responsible play
Only play with money you can afford to lose
Set a budget before you play and stick to it. Play should be entertainment, not a way to earn money or pay off debts.
Do not borrow money to play, and do not use savings needed for essential expenses. Set time limits and take breaks.
FAQ
How can I change my deposit limit?
Contact Wazbee customer support to increase, decrease or remove your deposit limit. Support can help you set it up.
Can I temporarily close my account?
Yes, you can request a cooling-off period to lock your account for a set time. This is reversible. For permanent self-exclusion, contact support as well.
What's the difference between self-exclusion and account closure?
Self-exclusion locks your account for a set period and can be renewed. Account closure ends your account permanently. Both options are available through customer support.
Are support organisations connected to Wazbee?
No. GamCare, Gamblers Anonymous and GambleAware are independent organisations. They offer support regardless of which operator you play with.
How do I contact Wazbee customer support?
Wazbee offers live chat and email support 24/7 in German and English. Live chat responds within minutes, emails within 24 hours.
