Customer service channels
Wazbee provides customer support at any time via live chat and email. Live chat responds in minutes, whilst email inquiries are answered within 24 hours. Both channels are available in German and English.
Live chat offers the fastest response for immediate questions about your account, transactions or gaming matters. Email support is suitable for more detailed enquiries or concerns that should be documented.
- Live chat: Available 24/7 with response time of minutes
- Email support: Available 24/7 with response time within 24 hours
- Languages: German and English
- Both channels are accessible directly via your Wazbee account
Operator information
Wazbee is operated by JER-TEAM N.V. under the Curacao licence OGL/2024/600/0262. The operator is based at Schottegatweg Oost Unit 1-9, Bon Bini Business Center, Curacao.
For payment enquiries, the Payment Operator JER-TEAM LIMITED is available: Avlonos 1, MARIA HOUSE, 1075, Nicosia, Cyprus.
| Contact party | Role | Address |
|---|---|---|
| JER-TEAM N.V. | Operator | Schottegatweg Oost Unit 1-9, Bon Bini Business Center, Curacao |
| JER-TEAM LIMITED | Payment Operator | Avlonos 1, MARIA HOUSE, 1075, Nicosia, Cyprus |
Security and privacy when contacting us
Wazbee uses 128-bit SSL encryption to protect your communication with support. Your account data is protected by this encryption.
Never share passwords or sensitive access details with support. Legitimate support staff will not request this information. If you wish to reset your password, use the password recovery function in your account.
- Encrypted communication with 128-bit SSL
- Support staff never ask for passwords
- Use only official Wazbee channels
- Check URLs in your browser to avoid phishing attempts
Accounts and access
For account access issues or account recovery, contact support directly via live chat or email. Support staff can verify your account and assist with recovery.
Wazbee offers instant play (Instant Play) and mobile web access. You can access your account at any time via the official Wazbee website or the mobile web version.
